The Service Desk of the Future: What’s in store?

BY: | Mar . 25 . 2016

As a result of the cloud, mobile telephony and social media, the way a Service Desk is perceived is going through a transition at the moment. In my earlier blog, I spoke about the trends in the Service Desk eco-system. Now, I will broach what it might look like some years from now. What can […]

Why is Service Desk crucial in the Digital Age?

BY: | Mar . 15 . 2016

A Service Desk is the primary interface between an organization and its users. This group of users not only includes the primary user, but it can also include a range of stakeholders in this age of outsourcing, supply chain management and Social Media participation. A company’s reputation is hugely dependent on its Service Desk. Moreover, […]

3 ways to create a proactive Service Desk

BY: | Mar . 09 . 2016

In earlier blogs we have emphasized that the Service Desk is a strategic aspect of a company and it cannot be seen in isolation of a company’s outreach to users, stakeholders, vendors etc. A Service Desk, which has to handle customer service issues, is the primary interface between the organization and the user. A proactive […]

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