Plugging the gap in IT service skills

BY: | Mar . 21 . 2017

Today, expectations of IT service skills and capabilities have undergone a huge transformation. Even at the levels of support executives, service skills go far beyond efficiently manning helpdesks, proactively executing maintenance and support tasks. They are no longer the invisible back-end support. They have a prime role in improving customer relations, upping the ante in […]

Improving Analyst Productivity Through Service Automation

BY: | Mar . 15 . 2017

In the IT world, service automation is one the most important requirements today. Yet it cannot merely be taken to translate into fewer analysts to perform more tasks with improved speed and efficiency. Automation also needs to address the balance between performing routine tasks and enhancing the productivity of key knowledge workers. Even the smallest […]

Engaging Employees Through Gamification

BY: | Mar . 08 . 2017

A culture of winning enterprise performance requires that they have a high ability for change management. This is easier said than done, and in many organizations employees and managers find it hard to embrace change. Constant changes in the workforce, technologies, business strategies and processes, however necessary, give rise to significant challenges. It requires a […]

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