The role of the CIO and IT leader is transforming rapidly. As digital businesses grow, expectations from consumers have increased. There is an ever-increasing need for enterprise systems which are easy and intuitive as other consumer applications such as e-commerce or social media. Besides this, one needs to deal with the proliferation of the new end points emerging like mobile and IoT. Along with the recurring challenges of end point compliance and security. To deliver on all these parameters, you need to add agility and intelligence to your IT operations.
Welcome to the world of Cognitive IT Operations with Symphony SUMMIT
The next generation Cognitive IT Operations platform from Symphony SUMMIT leverages a host of cognitive capabilities to deliver the experiential IT services for your employees. From Artificial Intelligence to Machine Learning and Chat, Voice and Knowledge Bots to Robotic Automation Capabilities, SUMMIT can automate, assist, administer and optimize your IT Operations Management for your organization. Symphony SUMMIT Cognitive platform adds intelligence to tickets, event logs and monitoring. Using Artificial Intelligence, the SUMMIT platform continuously learns, makes prediction and delivers faster services.
of IT Service Desk
Imagine a system that automatically fills in issue details and prioritizes tickets. Dynamically update the knowledge base and improve productivity of service agents. Catch and auto-dispatch for efficient and quicker resolution. Prioritize tasks in the agents’ queue to ensure SLA commitments and higher customer satisfaction. How about a system that analyses the top five reasons of why an incident occurred along with possible remediation?
Predictive Analytics and Self-healing
of Applications & Infrastructure monitoring
Symphony SUMMIT Cognitive platform can carry out predictive analytics by performing AI driven monitoring. It can self-heal by utilizing AI enabled auto-healing capabilities. It can optimize system & infrastructure utilization (CPU, Memory, Storage, Bandwidth, etc.) to reduce OPEX spend. Track application & infrastructure performance and step in with auto-corrective actions & notifications as needed.
Gartner predicts that by 2019, those IT service desks utilizing
machine-learning-enhanced technologies and AI will free up to 30% of