The SUMMIT Configuration Management Database (CMDB) is an ITIL 2011 certified module that provides a common view of business services. It also allows a greater understanding of infrastructure, enabling strategic planning and moderation of risks. It provides access to service information across specialized IT management entities, subsequently transforming the focus of the IT organization from technology to outcome driven by business services.
This module stores a comprehensive list of the organization’s Configuration Items (CI). CMDB supports an automatic import of hardware and software assets and Service Catalog items. It can also track relationships between IT assets and service activities, apart from reporting and comparisons of SLAs and QoS delivered.
It allows seamless integration with Asset Management Database and Availability Management module.
Event Correlation is established using the Parent and Child relationship set in the CMDB. This helps in the reduction of events and alerts under Availability Management.
To learn more about SUMMIT Configuration Management, download our data sheet.