Most mid-sized organizations that find their valuable time being lost during downtime, need a solution that will help them restore normal service operations with the least impact on business.
SUMMIT Service Management Basic is the right solution for such organizations. It brings the benefits of our ITIL 2011 certified solution to your Service Operations and covers the key modules of Incident Management, Service Level Management and Knowledge Management.
The core ITIL processes that are included in SUMMIT Service Management Basic are:
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