SUMMIT Service Management Business is the ideal starting point for mid-sized organizations that are on their journey to achieve Service Process maturity.
It brings the benefits of our ITIL 2011 certified solution to the core processes of your IT and Enterprise Services and covers the key modules of Incident Management, Request Fulfillment and Catalog Management, Service Level Management and Knowledge Management.
It also offers an easy upgrade to the SUMMIT Service Management Enterprise if the customers choose to do so at a later date.
The core ITIL processes that are included in SUMMIT Service Management Enterprise are:
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