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Symphony Summit | ‘Client Speak’: United Breweries Ltd.

Symphony Summit | ‘Client Speak’: United Breweries Ltd.

S Ramkrishnan, Divisional VP-IT, United Breweries Ltd. speaks about how they moved seamlessly from a legacy system to a next-generation solution

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Symphony Summit |‘Client Speak’: Hexaware Technologies

Symphony Summit | ‘Client Speak’: Hexaware Technologies

How Automation helped Hexaware serve internal customers better. Dinesh Ganesan, VP, Hexaware Technologies speaks on how Hexaware and Symphony SUMMIT created joint value proposition for customers and had successful engagements in geographies like US.

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Symphony Summit | ‘Client Speak’: Hexaware Technologies | Reasons for choosing Symphony

Symphony Summit | ‘Client Speak’: Hexaware Technologies | Reasons for choosing Symphony

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about reasons for choosing Symphony

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Symphony Summit | ‘Client Speak’: Perfetti Van Melle India Pvt Ltd on Automation and Asset Management

Symphony Summit | ‘Client Speak’: Perfetti Van Melle India Pvt Ltd on Automation and Asset Management

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti

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Symphony Summit | ‘Client Speak’: Magma Fincorp Limited

Symphony Summit | ‘Client Speak’: Magma Fincorp Limited

Ram Kalyan Medury, CIO, Magma Fincorp Ltd. speaks about the role of IT and IT Automation play in fueling the growth of Magma Fincorp.

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Symphony Summit |‘Client Speak’: Perfetti Van Melle India Pvt Ltd on Service management

Symphony Summit | ‘Client Speak’: Perfetti Van Melle India Pvt Ltd on Service management

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti

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Symphony Summit | ‘Client Speak’: Perfetti Van Melle India Pvt Ltd.

Symphony Summit | ‘Client Speak’: Perfetti Van Melle India Pvt Ltd.

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti.

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Symphony Summit | ‘Client Speak’: Hexaware Technologies

Symphony Summit | ‘Client Speak’: Hexaware Technologies

BLiam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about drivers for IT investment strategy

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Symphony Summit | ‘Client Speak’: Hexaware Technologies | Working with Symphony SUMMIT

Symphony Summit | ‘Client Speak’: Hexaware Technologies | Working with Symphony SUMMIT

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about experience of working with Symphony SUMMIT

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Symphony Summit | ‘Client Speak’: Hexaware Technologies | Reward for using Gamification feature

Symphony Summit | ‘Client Speak’: Hexaware Technologies | Reward for using Gamification feature

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about rewarding employees using Gamification feature of Symphony SUMMIT.

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Symphony Summit | ‘Client Speak’: Hexaware Technologies | SUMMIT’s Conference Room Booking Tool

Symphony Summit | ‘Client Speak’: Hexaware Technologies | SUMMIT’s Conference Room Booking Tool

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about SUMMIT’s Conference Room Booking Tool

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Symphony Summit | ‘Client Speak’: Hexaware  Technologies | Automation in improving productivity.

Symphony Summit | ‘Client Speak’: Hexaware Technologies | Automation in improving productivity.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about the role of Automation in improving productivity.

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Symphony Summit | ‘Client Speak’: Hexaware Technologies's Value propositions with Symphony SUMMIT

Symphony Summit | ‘Client Speak’: Hexaware Technologies's Value propositions with Symphony SUMMIT

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about how Hexaware created a joint value propositions with Symphony SUMMIT

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Symphony Summit | ‘Client Speak’: Hexaware Technologies | SUMMIT application expanding beyond IT.

Symphony Summit | ‘Client Speak’: Hexaware Technologies | SUMMIT application expanding beyond IT.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about how SUMMIT application expanding beyond IT.

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Symphony Summit | ‘Client Speak’: Hexaware Technologies | Gamification for improving productivity

Symphony Summit | ‘Client Speak’: Hexaware Technologies | Gamification for improving productivity

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about the role of Gamification for improving productivity

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Symphony Summit | ‘Client Speak’: Hexaware Technologies | Partnership with Symphony SUMMIT

Symphony Summit | ‘Client Speak’: Hexaware Technologies | Partnership with Symphony SUMMIT

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about partnership with Symphony SUMMIT

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Symphony Summit | ‘Client Speak’: Hexaware Technologies | Digital Transformation & Automation

Symphony Summit | ‘Client Speak’: Hexaware Technologies | Digital Transformation & Automation

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about Digital Transformation & Automation

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SUMMIT Service Management boosts Manipal Global Education’s operational efficiency and end user experience

SUMMIT Service Management boosts Manipal Global Education’s operational efficiency and end user experience

Learn how SUMMIT helped improve decision making and problem solving across 15 functions at Manipal Global Education Services.

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SUMMIT Service Management helps Innodata Reduce Ticket Escalations

SUMMIT Service Management helps Innodata Reduce Ticket Escalations

With SUMMIT, the IT team at Innodata has been able to streamline their processes and therefore reduce unwanted escalations and improve response time.

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QuEST Global improves operational efficiencies and reduces IT costs by using SUMMIT Service & Asset Management

QuEST Global improves operational efficiencies and reduces IT costs by using SUMMIT Service & Asset Management

Read more about how the SUMMIT Platform helped align QuEST Global’s IT with their business and helped them become more a proactive IT department by providing an improved level of service

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United Breweries reduces costs and streamlines IT Operations with SUMMIT Service & Availability Management

United Breweries reduces costs and streamlines IT Operations with SUMMIT Service & Availability Management

Learn how SUMMIT helped provide United Breweries Ltd., with a fully integrated, comprehensive, cloud-based suite of products that solved some of their most pressing IT management needs

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Global Leader in Automobile Manufacturing achieves comprehensive IT solution integration at reduced cost using the SUMMIT Platform

Global Leader in Automobile Manufacturing achieves comprehensive IT solution integration at reduced cost using the SUMMIT Platform

Read more about how SUMMIT helped a global Leader in Automobile Manufacturing integrate their IT operations at a reduced cost and thereby helped them implement a single integrated solution

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MSC Software reduces costs and delivers higher quality of service using SUMMIT Platform

MSC Software reduces costs and delivers higher quality of service using SUMMIT Platform

Learn more about how SUMMIT met MSC Software’s expectations to achieve operational effectiveness and enabled them with clear business benefits of cost, consolidation, cloud and compliance by providing a single integrated solution with the highest service levels.

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SUMMIT IT Operations Management Platform Brochure

SUMMIT IT Operations Management Platform Brochure

SUMMIT Availability Management is an ITIL 2011 certified module designed to collect and monitor the availability and performance of data across the entire organization.

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SUMMIT Service Management Brochure

SUMMIT Service Management Brochure

Operations don’t all have to be manned. It is the age of real-time IT and that is what SUMMIT Service Management solution provides – intelligent operations for smart organizations.

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SUMMIT Asset Management Brochure

SUMMIT Asset Management Brochure

SUMMIT’S Asset Management solution is a one stop solution that helps increase organizational efficiency by managing IT and non IT assets across the entire Asset Lifecycle right from asset planning to disposal.

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SUMMIT Availability Management Brochure

SUMMIT Availability Management Brochure

SUMMIT Availability Management is an ITIL 2011 certified module designed to collect and monitor the availability and performance of data across the entire organization.

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SUMMIT Project Management Brochure

SUMMIT Project Management Brochure

SUMMIT Project Management empowers organizations to manage their projects effectively and efficiently across their product lifecycles.

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Incident Management

Incident Management

The constant availability of superlative service has become imperative for the successful operation of today’s IT-driven businesses.

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Problem Management

Problem Management

If handled well, every problem is actually an opportunity for improvement! Problem Management is an IT Service Management (ITSM) process that finds the underlying cause of problems, prevents new incidents, and minimizes the impact of incidents unavoidable.

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Change Management

Change Management

In a growing enterprise, change is always ongoing! Change Management is an IT Service Management (ITSM) process that addresses the controlled implementation of changes to the IT infrastructure.

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Configuration Management

Configuration Management

Technology is not just a business enabler; it’s now a business driver. SUMMIT Configuration Management Database (CMDB) is an ITIL 2011 certified module that creates a common view of business services

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Release Management

Release Management

The genuine success of a software release is largely dependent on the efficiency and integrity of the development environment.

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Request Fulfilment

Request Fulfilment

Service-oriented organizations are investing more on solutions that help to manage customer expectations better.

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SLA Management

SLA Management

The journey towards customer delight begins by setting the right expectations. As an enterprise level IT process, Service Level Management is all about designing and delivering IT services in accordance with the agreed service level targets (SLAs).

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Gamification

Gamification

Today’s IT management change initiatives require significant effort to change people’s behavior. Earlier, IT organizations used simple, manually administered contests and rewards to engage IT people and boost their morale.

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Runbook Automation

Runbook Automation

The IT Operations team is expected to innovate and deliver business value. However, the staff spends a lot of time resolving critical incidents, performing critical maintenance tasks, and other regular operational tasks

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Operational Intelligence

Operational Intelligence

Today’s corporations are expecting IT to be as innovative as the technologies they support. IT managers in turn need reliable and executable information for taking well-informed decisions.

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Asset Management

Asset Management

Physical or virtual, the asset base and its usage, has a marked impact on the operational success of an enterprise. Asset Management is a process that’s responsible for tracking and reporting the value and ownership of assets throughout their life cycle.

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Software Asset Management

Software Asset Management

Software licenses often constitute a large part of an organization’s IT budget. If software is not licensed correctly, in terms of number and process, a company can face potential compliance or budgeting issues.

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IT Asset Controller

IT Asset Controller

Decision makers of today’s IT companies, are more concerned about the security of their networks, protection of their data, and control over their IT assets.

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Availability Management

Availability Management

Large enterprises and service providers are constantly seeking ways to manage their IT infrastructure and services. Intended to improve the availability and functionality of IT services

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Project Management

Project Management

Technology-driven companies are now working smarter to manage projects more efficiently. As a strategic planning and execution process, Project Management helps address this challenge by providing better visibility and improving accountability.

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E-procurement Management

E-procurement Management

Outsourcing and globalization require manufacturers to increase their reliance on suppliers and partners for everything–from engineering and spare parts to aftermarket customer service.

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The Intelligent ITSM platform – Align IT to your business needs

Symphony SUMMIT provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment and delivers greater ROI for your investment. Get the SUMMIT Edge.

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Is Asset Management Redundant in a Cloud World?

Is Asset Management Redundant in a Cloud World?

In today’s increasingly complex IT environments spanning on premise systems, private cloud, public cloud and managed services, asset utilisation is becoming increasingly difficult to track and manage.

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How to Deliver (and Measure) IT-as-a-Service

How to Deliver (and Measure) IT-as-a-Service

With current research indicating that customers are reducing overall spend on “keep the lights on activities” to as low as 55% of total IT budget as focus moves to business impacting projects

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SUMMIT enables improved productivity and enhanced visibility for a leading global technology company

SUMMIT enables improved productivity and enhanced visibility for a leading global technology company

By implementing a comprehensive solution, SUMMIT enabled effortless management of client’s diverse IT infrastructure, improved transparency and curbed escalations through proactive actions.

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