Data Sheets
Incident Management

Incident Management

The constant availability of superlative service has become imperative for the successful operation of today’s IT-driven businesses.

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Problem Management

Problem Management

If handled well, every problem is actually an opportunity for improvement! Problem Management is an IT Service Management (ITSM) process that finds the underlying cause of problems, prevents new incidents, and minimizes the impact of incidents unavoidable.

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Change Management

Change Management

In a growing enterprise, change is always ongoing! Change Management is an IT Service Management (ITSM) process that addresses the controlled implementation of changes to the IT infrastructure.

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Configuration Management

Configuration Management

Technology is not just a business enabler; it’s now a business driver. SUMMIT Configuration Management Database (CMDB) is an ITIL 2011 certified module that creates a common view of business services

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Release Management

Release Management

The genuine success of a software release is largely dependent on the efficiency and integrity of the development environment.

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Request Fulfilment

Request Fulfilment

Service-oriented organizations are investing more on solutions that help to manage customer expectations better.

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SLA Management

SLA Management

The journey towards customer delight begins by setting the right expectations. As an enterprise level IT process, Service Level Management is all about designing and delivering IT services in accordance with the agreed service level targets (SLAs).

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Gamification

Gamification

Today’s IT management change initiatives require significant effort to change people’s behavior. Earlier, IT organizations used simple, manually administered contests and rewards to engage IT people and boost their morale.

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Runbook Automation

Runbook Automation

The IT Operations team is expected to innovate and deliver business value. However, the staff spends a lot of time resolving critical incidents, performing critical maintenance tasks, and other regular operational tasks

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Operational Intelligence

Operational Intelligence

Today’s corporations are expecting IT to be as innovative as the technologies they support. IT managers in turn need reliable and executable information for taking well-informed decisions.

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Asset Management

Asset Management

Physical or virtual, the asset base and its usage, has a marked impact on the operational success of an enterprise. Asset Management is a process that’s responsible for tracking and reporting the value and ownership of assets throughout their life cycle.

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Software Asset Management

Software Asset Management

Software licenses often constitute a large part of an organization’s IT budget. If software is not licensed correctly, in terms of number and process, a company can face potential compliance or budgeting issues.

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IT Asset Controller

IT Asset Controller

Decision makers of today’s IT companies, are more concerned about the security of their networks, protection of their data, and control over their IT assets.

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Availability Management

Availability Management

Large enterprises and service providers are constantly seeking ways to manage their IT infrastructure and services. Intended to improve the availability and functionality of IT services

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Project Management

Project Management

Technology-driven companies are now working smarter to manage projects more efficiently. As a strategic planning and execution process, Project Management helps address this challenge by providing better visibility and improving accountability.

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E-procurement Management

E-procurement Management

Outsourcing and globalization require manufacturers to increase their reliance on suppliers and partners for everything–from engineering and spare parts to aftermarket customer service.

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