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Current Job Openings

Application Support Engineer

Bangalore

Job Type: Permanent

Job Description:

  • Experience in handling software product customers for Delighted Customer Support.
  • Ability to participate in team activities and be a customer advocate for the assigned list of customers. Willingness to carry out the various activities assigned to them and complete them to closure. Overall open mindedness to be able to take up any activity with a positive attitude and a willingness to learn new skills and technologies.
  • Handling customer attention, following up on customer issues and clarifications, carry out first line of troubleshooting steps, work with Development/Testing teams to get customer issues resolved
  • Open to 24/7 work timings
  • Web and Database Support – with a clear understanding of the basics of the application, technology and domain.
  • Considerable experience in dealing with a wide range of customers with high level support and understanding and excellent communication skills – both verbal and written
  • Considerable experience, including delivering support for web and database applications in a variety of professional environments.
  • Relevant technical experience to include Application support, database maintenance and migration activities, exposure SQL & Dot Net

Exposure and working knowledge of one or more ITSM tools in the capacity of an administrator

Experience:

  • At least 5 years
  • Considerable experience, including delivering support for web and database applications in a variety of professional environments.
  • Relevant technical experience to include Application support, database maintenance and migration activities, exposure SQL & Dot Net

Exposure and working knowledge of one or more ITSM tools in the capacity of an administrator

Minimum Qualification:

  • Bachelor's Degree preferred or equivalent experience.

Technical Knowledge:

  • ITIL Expertise

How to Apply

Please send resumes and cover letters to: poornima.narayanappa@symphonysummit.com

Only qualified individuals being considered will be contacted for an interview.

ABOUT SUMMIT

Symphony SUMMIT is the leading provider of private and public cloud based IT Operations Management Solution to enterprises and service providers. It is one of the 20+ global companies backed by the Symphony Technology Group (STG).

Primary technical skills:

  • IIS -> Website configuration/troubleshooting skills.
  • SQL -> Query analysis and concepts of data based administration.
  • ITIL foundation certification or ITIL concepts.

Secondary skills:

  • Provides direct technical support to customers on usage, or maintenance of company products to ensure that the system is functioning according to specifications
  • Responds to customer inquiries concerning system software and applications
  • Troubleshooting applications based on the issues reported by customer.
  • Provides immediate customer assistance for emergency and URGENT fixes as defined in service definition.
  • Creates temporary “work-around” for immediate customer issues where appropriate
  • Documents and logs all contacts and actions into database per specified guidelines
  • Escalates to development customer issues unresolved at Level 1 by packaging, with concise description, actions, and traces required for escalation of “bugs” and/or “request for assistance”
  • Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
  • Works with engineering on hardware and software testing and reviews to assist in Quality release
  • Assist in creating technical documents, and training material
  • Participates in off-site travel to customer locations.
  • Addition responsibilities as required

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