The Project Manager oversees the planning, implementation, and tracking of a many short-term projects which has a beginning, an end and specified deliverables as per the statement of work finalized with the customer
Plan the project
Define the scope of the project in collaboration with senior management
Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
Determine the resources (time, money, equipment, etc) required to complete the project
Develop a schedule for project completion that effectively allocates the resources to the activities
Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
Determine the objectives and measures upon which the project will be evaluated at its completion.
Schedule Governance meetings with customer.
In consultation with the Implementation manager, select staff with appropriate skills for the project activities
Manage project staff and/or volunteers according to the established policies and practices of the organization
Ensure that personnel files are properly maintained and kept confidential
Ensure that all project personnel receive an appropriate orientation to the organization and the project
Implement the project
Execute the project according to the project plan
PMP who has experience working on ITSM/ITIL Projects and who have exposure to ITSM tools like (HPOV, Service Now, BMC Remedy, JIRA)
Set up files to ensure that all project information is appropriately documented and secured
Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
Ensure that the project deliverables are on time, within budget and at the required level of quality
Evaluate the outcomes of the project as established during the planning phase
Should have handled large Managed Services Projects & Tool Deployment Projects
Experience in Handling transition of a large Infra Managed Services project will be an added advantage
Minimum 10- 15 years of experience + PMP or Prince 2 Certified – Mandatory
Preferably BE, B. Tech or other degree with technical background.
Good academic history (10/12/Btech) - Consistent > 65%
Engineering branches – EEE, ECE, CSC. Not mechanical, chemical, production, Civil etc.
If Degree, Preferable as BSC
Started carrier as technical role (Application / Infra - Preferably Infra)
Experience in Tools Usage : > 2 years
Experience in Tools deployment : > 3 years
For PM :- Experience in handling IMS projects with tools : > 1 yrs