Current Job Openings

SME Service management



Job No: SS09
Job Title: SME Service management
Job type: Permanent
Work location: Bangalore


Symphony SUMMIT is the leading provider of private and public cloud based IT Operations Management Solution to enterprises and service providers. It is one of the 20+ global companies backed by the Symphony Technology Group (STG).

Job Description

  • Provides expert knowledge on ITIL-based service delivery Owns organizational transformation efforts as related to ITIL implementation across service lifecycles
  • Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes
  • Analyzes existing Implementation Plans and identifies areas for improvement based on Deming Model (Plan, Do, Check, Act)
  • Works with customers to communicate ITSM vision and benefits
  • Develops strategies to eliminate gaps in service while improving efficiency and effectiveness Identifies and removes risks associated with proposed processes
  • Leads development and documentation of Service Portfolio and Service Catalog Develops Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) with stakeholders for each service Leads efforts to become Service Management Center of Excellence (COE)
  • Applies strong analytical and technical skills to document findings in accordance with approved quality procedures and standards Works independently, interacts with clients and delivers presentations
  • Hands on experience in tools like service now, HP, BMC, CA etc.


  • 10 to 12 years of experience

Minimum Qualification:

  • Minimum: Bachelor’s Degree in related field Desired: Master’s Degree in related field must have ITIL Expert certification
  • Academics > 65% Consistent (10th, 12th, B-Tech/Degree)
  • Engineering branches – EEE, ECE, CSC. Not mechanical, chemical, production, Civil etc.
  • Number of ITSM Tool Deployment Projects handled : > 3 (Must)
  • Number of ITSM Service Transition (with Tools) Projects Handled : > 1 (preferred)
  • Number of ITSM Operations Projects handled : > 1 (prefered)
  • SQL Experience : > 1year
  • IIS Experience : > 1year
  • Certifications : ITIL
  • Over all Total No of Years of Experience : 10-15 Years
  • Total No of Years of Experience specific to Infrastructure Service Delivery : > 3Years (Must)
  • Total No of Years of Experience specific to the ITSM Tool Admin : > 2 years (preferred)
  • Total No of Years of Experience specific to ITSM Tool Development / Customization : > 1Yr (preferred)
  • Total No of Years of Experience specific to ITSM Tool Transition / Integration : > 1 Yrs (preferred)

We use phone in order to reach you for account related matters or, with your permission, to contact you related to other products and services.

Files must be less than 2 MB.
Allowed file types: pdf doc docx.

By supplying my contact information, I authorize Symphony SUMMIT to contact me with personalized communications about SUMMIT's products and offerings:

See our Privacy Policy for more details or opt-out at any time by sending an email to Also you may unsubscribe from receiving marketing emails by clicking the unsubscribe link in each such email.