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Current Job Openings

Trainer

Bangalore

CAREER OPPORTUNITY

Job Title: Trainer
Location: Bangalore
Job type: Permanent

ABOUT SUMMIT

Symphony SUMMIT is the leading provider of private and public cloud based IT Operations Management Solution to enterprises and service providers. It is one of the 20+ global companies backed by the Symphony Technology Group (STG).

Job description

  • Provide customer specific training to Analysts, Administrator in the following areas: ITIL, Product Specific training on Availability management (Server and network), Asset management
  • Deliver instructor-led technical product training.
  • Manage training schedule.
  • Prepare for and maintain the highest-level of technical proficiency in all skill areas ITAM, Server Monitoring, Network monitoring.
  • Utilize all available resources to maintain the highest level of technical proficiency.
  • Assist with the organization and functionality of special tools, hand tools, classrooms for usage, course hardware and components.
  • Provide feedback to Training Content Development team.
  • Analyze Support Portal data and communicate with Support team on the specific training required customer specific. Follow-up with customers to ensure attendance at necessary courses. Council with new Analysts to help them understand and utilize technical training Conduct (as needed) Curriculum Planning Meeting with all internal stakeholders.

Experience:

  • At least 10 to 12 years

Minimum Qualification:

  • Bachelor's Degree preferred or equivalent experience.

Technical Knowledge

  • Technical knowledge of ITIL(certified with v3), ITAM, Availability monitoring

How to Apply

Please send resumes and cover letters to: poornima.narayanappa@symphonysummit.com

Only qualified individuals being considered will be contacted for an interview.

Data Sheets

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Allowed file types: pdf doc docx.