Designed as a comprehensive Enterprise Service Management solution for mature business organizations, SUMMIT Service Management Enterprise is the highest version of our ITIL 2011 certified Service Management solution. It covers the entire suite of Service Management processes that include Incident Management, Problem Management, Change & Configuration Management, CMDB, Request Fulfillment and Catalog Management, Service Level Management, Service Portfolio Management, Release & Deployment Management and Knowledge Management. SUMMIT Service Management Enterprise is also compatible with optional plugins for Gamification and Runbook Automation.
The core ITIL processes that are included in SUMMIT Service Management Enterprise are:
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