IT Service Catalog Management

IT Service Catalog Management

The SUMMIT Service Catalog Management is an ITIL 2011 certified module that helps in designing and publishing Service Catalogs, which are an organized collection of internal and external services available in the business. The Service Catalog is the only Service Management product that is published and given to the customers apart from supporting the sale and/or delivery of IT services.

The Service Catalog Management of the SUMMIT Service Management application simplifies and standardizes the process for routine or repetitive service tasks. Business managers retain control and determine what services they publish to end users via the Service Catalogs, the request approval process, and service definitions.

Key Features

Easy Service Creation and Publishing

  • It empowers non-technical service owners to design and publish Service Catalogs using an intuitive Form Builder
  • New Service Catalogs and Services can be created by a simple drag and drop option of the Form Builder. The users can also preview the Service Catalogs and Services before publishing them
  • These Catalogs can be published based on the customer, location, or role of the user. Multi-level conditional approvals can be also configured for each Catalog

Service creation and Publishing in Service Catalog

Catalog Grouping

It helps in defining Services and Service Catalogs for both technical and non-technical services.

Consistency in Workflow

It brings consistency and common language to workflows encouraging greater collaboration among diverse teams.

Self-service

End users can easily search for services or browse through the Service Catalogs and select the required services while raising Service Requests.

Self Service in a Service Catalog

Service Entitlement

Service Entitlements are the services that are available to the end users based on their user role and designation. These services do not need any approval.

IT Service Entitlements

Reporting

It provides advanced dashboards and role-based reporting.

To learn more about Service Catalog Management, download our data sheet.